extrawdPrivacy Policy

This page describes what we collect when you use extrawd and how we keep that data protected. We take your privacy seriously — our practices comply with data-protection principles and we handle all personal information with strict confidentiality.

When you create an account on extrawd, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or participate in our slot tournaments and live-dealer games, you share information with us. We outline here what we collect, how we use it, who has access to it, and what rights you have regarding your data.

Our privacy commitment applies equally across all regions where extrawd operates — Jakarta, Surabaya, Bandung, Medan, Semarang, and supported jurisdictions beyond. If you have questions about how we handle your data, our support team can assist you during business hours.

What Data We Collect on extrawd

We collect information in several categories:

Account information: Email address, phone number, password, username, date of birth.
Identity verification: Government-issued ID (KTP, passport, driver's license), proof of address, name, nationality.
Payment information: Payment method type (DANA, e-wallet, mobile banking, etc.), bank account or e-wallet details, transaction history.
Gaming activity: Slot game results, tournament leaderboard standings, bet history, session timestamps, device information.
Technical data: IP address, browser type, operating system, cookies, device identifiers.
Communication: Email correspondence with our support team, support tickets, feedback.

We collect this data for account setup, KYC compliance, payment processing, fraud prevention, and to operate our tournaments and gaming features. We do not collect data beyond what is necessary for these purposes.

How We Use Your Data on extrawd

Our team uses your data to:

Create and maintain your extrawd account
Verify your identity and comply with local regulations
Process deposits and withdrawals
Calculate tournament standings and leaderboard rankings
Detect and prevent fraud
Respond to your support requests
Improve our platform and game offerings
Send transactional emails (deposit confirmation, withdrawal status)

We do not sell your personal data to third parties. We do not use your information for marketing purposes without your consent.

Data retention: We retain your account data for as long as your extrawd account remains active. After account closure, we retain transaction records and identity verification documents for legal compliance — typically 5–7 years depending on jurisdiction.

Third-Party Data Processors

We work with trusted third parties to operate extrawd. These include:

Payment processors: Companies that handle local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank transfers.
Identity verification services: Third-party KYC providers who verify government-issued IDs.
Hosting providers: Cloud infrastructure companies that store our servers and databases.
Fraud prevention services: Partners who help us detect suspicious activity.

All third-party processors sign data-protection agreements with us. They access only the data necessary to provide their service. We require them to maintain confidentiality and comply with data-protection standards.

We at extrawd ensure that every data processor — whether handling payments, identity verification, or platform infrastructure — meets our strict confidentiality standards.

extrawd privacy team

Where Your Data Is Stored

Our servers may sit outside your jurisdiction. We operate cloud infrastructure across multiple regions for redundancy and performance. Your data may be stored or processed in locations including Southeast Asia, Europe, or other jurisdictions where we maintain operations.

If you are in Indonesia or another jurisdiction with specific data-localization requirements, we comply with those rules where applicable. Our team can discuss data location specifics during account setup or upon request.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies on extrawd to:

Remember your login status
Store your game preferences and settings
Analyze how you navigate our platform
Prevent fraud and unauthorized access

Most browsers allow you to control cookies through settings. If you disable cookies, some extrawd features may not function properly. We do not track you across other websites — our cookies operate only within the extrawd domain.

Your Rights Regarding Your Data on extrawd

You have the right to:

Access: Request a copy of all personal data we hold about you on extrawd.
Correction: Ask us to update or correct inaccurate information.
Deletion: Request that we delete your data (subject to legal retention requirements).
Export: Receive your data in a portable format.
Object: Opt out of certain data uses, such as analytics or third-party sharing.

To exercise these rights, contact our support team via the extrawd help centre. We will respond to your request within 30 days.

Our Security Measures

We maintain technical safeguards to protect your data on extrawd:

Encrypted data transmission (HTTPS)
Encrypted storage for sensitive information
Access controls limiting staff to necessary data
Regular security audits and penetration testing
Fraud-detection systems monitoring for suspicious activity

No security system is perfect. If we discover a data breach affecting extrawd accounts, we will notify affected users and relevant authorities as required by law.

Children & Minors

Our services on extrawd are not intended for individuals under the legal age of majority in their jurisdiction. We do not knowingly collect data from minors. If we become aware that a minor has created an extrawd account, we will delete the account and associated data.

Changes to Our extrawd Privacy Policy

We may update this privacy policy from time to time. We will notify you of material changes via email at the address associated with your extrawd account. Your continued use of extrawd after such notice constitutes acceptance of the updated policy.

Contact Us About Privacy

If you have questions or concerns about how we handle your data on extrawd, contact our privacy team:

Via the help centre on your extrawd dashboard
By email to the support address listed in your account settings
During business hours across Jakarta, Surabaya, Bandung, Medan, and Semarang time zones

Privacy at extrawd: Summary

We at extrawd collect personal data only to operate our platform, verify user identity, process payments, and deliver gaming features. We protect your data through encryption, access controls, and compliance with data-protection principles. We do not sell your information to third parties, and we do not track you across other websites.

Your rights regarding your data are central to our policy. You can request access, correction, or deletion of your information, and our support team will respond within 30 days. If you have concerns about how extrawd handles your privacy, our team is available to assist.

This privacy policy applies across all jurisdictions where extrawd operates. For the most current version, review this page regularly. Questions? Contact our support team during business hours — we are here to help.